Do you accept my insurance?

Lansing Urgent Care is a participating provider with many insurance plans including BCBS, SPHN, PHP, Aetna, Cofinity, IHP, Medicaid and many others. In the rare event that we do not participate directly with your insurance plan, we can submit your claim directly to your US based insurance company on your behalf.

What is a facility fee? Does Lansing Urgent Care charge a facility fee?

A facility fee is a fee that a lot of hospital-based urgent cares charge patients and insurance companies for their services. Lansing Urgent Care does not charge any type of facility fee.

What do I need to bring with me when I come to Lansing Urgent Care?

Please bring your most recent insurance card, driver's license or photo ID and any important medical information. Please be sure to let our staff know of ANY allergies, current medications and your medical history.

What are your payment policies and what payment methods do you accept?

Co-Payments are due prior to being seen. Lansing Urgent Care will submit claims to your insurance company for payment. If you have an unmet deductible will we collect an $90 estimated payment toward your visit prior to you being seen. We will bill you any remaining balance once your insurance processes your claim. Any claims that are unpaid by your insurer are ultimately your responsibility. We accept cash, credit card, debit card, and most insurance. We accept personal checks $30 and under. (Returned checks will be charged at $25 fee.)

When is Lansing Urgent Care not right for me?

If you feel that your condition is life-threatening you need to be seen in a regular Emergency Room as soon as possible. Please see our services page for more details about what we can and can not treat.

Do I need to make an appointment to come to Lansing Urgent Care?

No, we are a walk-in clinic. This enables our patients to be seen at their convenience.

What are your hours? Are you open holidays?

Please see our hours page for a complete listing of our hours and holiday schedule.

What are the typical wait times at Lansing Urgent Care?

Typical visit times at Lansing Urgent Care are less than one hour, door to door. Unlike most other urgent cares and redi-cares who only have one physician or PA seeing patients per shift, we have 2 or more medical providers on at all times.

I have a question about my bill, who should I call?

For billing questions, please call 1-517-333-5271.