rightcurve

This morning, we visited your Clippert office with my son. We were impressed with the facility the moment we walked in. The comfort of the surroundings, however, was definitely topped by your staff. The receptionist and medical assistant were terrific. Professional but not stuffy. The provider,who saw my son provided the best bed-side manor I've ever experienced. The way he interacted with my son was wonderful. He even received a little advice from the provider that he'll hopefully remember in the future.
Thanks and we will spread the word about the world class care we received!
- Sarah of Lansing

I just wanted to say a big thank you to everyone at Lansing Urgent Care on Clippert. I came in 10 minutes before you closed expecting to get turned away and was instead welcomed by everyone! There have been many times when I have seen healthcare workers who should NOT be in the field, but every member of your staff needs to be commended for the superb care that you give. I wish everyone could receive this kind of care all the time! Thank you so much for not only helping me to get healthy again, but doing it with such compassion! The people at your facility could sure teach a thing or two to other doctor's offices!
Thanks again, Darla Shellberg

"I just had to drop a note to you and the whole staff at Lansing Urgent Care to tell you how very impressed I am with the care I have received there... As you may recall, I have been in as a patient on two occasions in the past, since moving back to Michigan, and on this most recent visit today, I received care that was above and beyond the typical patient care you usually expect to receive at an urgent care facility-- or any medical office for that matter!


I have worked in the healthcare field myself for over 30 years, and I know how difficult it is to stay personal and upbeat in a field where most of your patients come in feeling crummy and complaining. But somehow your office always seems to accomplish that with humor and respect. I always leave feeling better than when I came in, even if it's only because your staff listened and cared. Your office setting is lovely and welcoming, and the staff always apologizes if they feel the wait was longer than usual, even when it's generally expected in a walk-in urgent care. The Physicians/PAs are warm and caring and professional, even if they will only be seeing you that one time... My sister has been a patient of yours for several years, and she highly recommended your clinic to me... I have been constantly impressed, and have brought my son, parents, etc. to see all of you when we could not get in to see a primary care physician. Our family raves about all of you."

-Mary P., Lansing

 

"My step son used your facility a few times, he was very pleased with the great service and treatment he deserved.  I am sending this email because I am not sure if you know what an outstanding billing department you have.  My wife and I have both had to call in regards to our son's account and have spoken to a young lady there.  She is very polite and professional, she was able to help us understand the BCBS policy we have and spoke to us like a person, not like some offices do where they just want the money and don't care if you understand why.  She has taken the time with me and really explained the whole billing process, which is confusing, but she made it easy to understand.  I just wanted to make sure you know what excellent customer service we received from his young lady.

 

Your clinic truly stands above the rest, the staff is amazing, the facility is clean and up to date.  We love it there."

-George H., Lansing

 

"Beautiful Facility! Excellent Service!"

-Judy M., Lansing

 

"Dr. Terry & Staff were very helpful and kind. We got in-got out & got better!"

-Steve & Laura, Lansing

 

"Just want to say that I had a great experience with you guys and if I could I would make you my primary care. Thanks! "

- Kenneth O., Lansing

 

"My son, Matthew, is a student at MSU.  He has used your facility a couple of times while living away.  He has raved about the kind of professionalism, care, and kindness he has received from your facility.  Thank you for the great work you do."

-Terri H, Grand Rapids

 

"I love, love, love Lansing Urgent Care in Frandor!  Great doctors, great staff and when we took my 6 year old they actually called the next day to make sure he was doing better!"

-MomsLikeMe.com posting, Lansing

 

"Our daughter had a burst appendix and the staff at Lansing Urgent Care took such great care of her and knew exactly what to do. "

- Steve J, East Lansing

 

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Lansing Urgent Care is dedicated to providing excellence in care and service to its patients and their families. Please click on the 'Patient Experience Survey' link below if you are interested in sharing your thoughts and feedback about our company and its services.. We sincerely appreciate your time and input!

Patient Experience Survey