FAQ

Lansing Urgent Care is a participating provider with many insurance plans including BCBS, SPHN, PHP, TRICARE, Aetna, Cofinity, IHP, Medicaid (United Health Care Community Plan, McLaren Medicaid, Straight Medicaid, Blue Cross Complete, Meridian) and many others. In the rare event that we do not participate directly with your insurance plan, we can submit your claim directly to your US based insurance company on your behalf.

A facility fee is a fee that many hospital-based urgent cares charge patients and insurance companies for their services. Lansing Urgent Care does not charge any type of facility fee.

Please bring your most recent insurance card, driver's license or photo ID and any important medical information. Please be sure to let our staff know of ANY allergies, current medications and your medical history.

Co-payments are due prior to being seen by a provider. Lansing Urgent Care will submit claims to your insurance company for payment. If you have an unmet deductible will we collect an $120 estimated payment toward your visit prior to you being seen. We will bill you any remaining balance once your insurance processes your claim. Any claims that are unpaid by your insurer are ultimately your responsibility. We accept cash, credit card, debit card, and most insurance. We accept personal checks $30 and under. (Returned checks will be charged a $25 fee)

If you feel that your condition is life-threatening you need to be seen in the Emergency Room as soon as possible. Please see our services page for more details about what we can and can not treat.

No appointment necessary! We are a walk-in clinic which allows our patients to be seen at their convenience. You may also Check-In Online.

Frandor Location - OPEN 24/7

All Other Locations Open Daily
Monday - Saturday: 9AM to 9PM
Sunday: 9AM to 6PM

TeleMed - 24/7

Holiday Hours

For the most up to date holiday hours please call us at 517-999-2273. Our typical holiday hours are below:

• Memorial Day: 9AM to 5PM
• July 4th: 9AM to 5PM
• Labor Day: 9AM to 5PM
• Thanksgiving: 9AM to 3PM
• Christmas' Eve*: 9AM to 5PM
• New Year's Eve: 9AM to 5PM
• New Year's Day: 9AM to 5PM

*Christmas Eve: all clinics open 9a-5p

Closed on Christmas Day, all clinics

We re-open at 9am on 12/26 and resume normal hours from there on out.

** On Thanksgiving our Frandor Location will be open from 9am-3pm. This location will re-open at 12:01am on Friday.

In order to allow all of our staff to spend holidays with their family, we are closed on Christmas.

An average visit time at Lansing Urgent Care is less than one hour, door-to-door. We staff our facilities based on patient volumes to ensure our patients receive efficient care.

For billing questions, please call our billing department at (517)-333-5271.

Yes! At Lansing Urgent Care we offer MHSAA Physicals ($25ea), pre-employment physicals ($42ea), DOT physicals ($79ea), and other physicals required by state programs and college/university programs. For any other physical form, we will review the form to determine if we are able to complete the physical prior to the completion of the physical. Any physical forms requiring Lansing Urgent Care to attest to someone’s mental health status or mental health history will not be performed at Lansing Urgent Care.  Please contact your primary care physician for completion of those physicals requesting attestation of mental health status or mental health history. Annual health physicals covered by insurance are not performed at Lansing Urgent Care, please see your primary care physician for completion of these annual physicals.

LUC no longer requires the use of patient shielding during imaging due to the latest evidence-based guidelines.  Shielding provides minimal reduction in radiation exposure and can sometimes obscure important areas of the body which may affect the ability to obtain clear, accurate images.  Our digital systems at LUC use the lowest possible dose for imaging.

We understand that you may have concerns about this change and we want to ensure you to feel comfortable and informed.  If you prefer to have shielding during your X-Ray exam, please let the Radiology staff know before your procedure and we will accommodate your request.