Privacy Policy

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Last updated January 15, 2020  

Thank you for choosing to be part of our community at Lansing Urgent Care. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information or would like to exercise any rights about your personal information you may have, please contact us at admin@lansingurgentcare.com.

When you visit our website www.LansingUrgentCare.com (“Website”), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain what information we collect, how we use it and what rights you have in relation to it. We hope you read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Website and the Services. 

This privacy policy applies to all information collected through our Website, any related services, sales and marketing (collectively, the "Services").  

Note: This privacy policy does not apply to any of the websites or applications to which the Website links and those other websites and applications are subject to their own privacy policy and terms of use, which should be reviewed before you use them. Also, a link to a website or application is not an endorsement or recommendation of the website or application and is only there for your convenience.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  

WHAT INFORMATION DO WE COLLECT?

In Short: When you use the Services, several types of data may be collected from you, including: Non-Personal Information and Personally Identifiable Information. Certain types of data are specifically NOT collected, including personal information from children.

Non-Personal Information
We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information (collectively, “Non-Personal Information“) is primarily needed to monitor the effectiveness of the Website and for our internal analytics and reporting purposes. Like many businesses, we also collect non-personal information through cookies and similar technologies. For more detailed information on cookies, please refer to the Cookie Policy

Personally Identifiable Information

You can view some content on the Website without disclosing any information that, alone or in combination with other information, can be used to uniquely identify, contact or locate you (collectively, “Personally Identifiable Information,” or “PII”). However, certain features may require PII. Lansing Urgent Care collects personal information you provide through online scheduling, employment applications, online test results, online bill pay, occupational health services request form, and contact forms.

  • Online Scheduling, Through third-party entity, ClockwiseMD, Lansing Urgent Care provides users with the convenience of an online appointment scheduling system. Although accessible through the Website, this feature is hosted on a third party website. PII collected through this feature may include, without limitation, your name, phone number, email address, gender, date of birth, as well as reason for visit. PII provided through the online appointment scheduling system will be governed by such third party’s separate terms of use and privacy policy, which you should review before disclosing any information. For details, please visit the ClockwiseMD website.
  • Employment Applications. Lansing Urgent Care provides users with the convenience of online employment applications. PII collected through this feature may include, without limitations, your name, current occupation, current and past employer, address, phone number and email address. PII provided through our employment applications will be securely sent via email communication from our Website.
  • Online Test Results. Through third-party entity, ­­­­­­TeleVox, Lansing Urgent Care provides users with the convenience of an online test results system. Although accessible through the Website, this feature is hosted on a third party website. PII collected through this feature may include, without limitation, contact information such as your name, patient account number, and date of birth. PII provided through the online test results will be governed by such third party’s separate terms of use and privacy policy, which you should review before disclosing any information. For details, please refer to the TeleVox website.
  • Online Bill Payment. Through third-party entity, ­­­­­­Authorize.Net, Lansing Urgent Care provides users with the convenience of an online bill payment system. Although accessible through the Website, this feature is hosted on a third party website. PII collected through this feature may include, without limitation, contact information such as your name, phone number, address, email address and patient account number, and credit card or other financial information. PII provided through the online bill payment system will be governed by such third party’s separate terms of use and privacy policy, which you should review before disclosing any information. For details, please refer to the documents available on the Authorize.Net website.
  • Occupational Health Services Request Form. Lansing Urgent Care provides users with the convenience of an online Occupational Health Services request form. PII collected through this feature may include, without limitations, your name, email address, company, phone number, and a comment box for any additional information you choose to include. PII provided through our Occupational Health Services request forms will be sent to us via email communication from our Website. This it is not a HIPAA secure email, do not send sensitive personal information or medical questions.
  • Contact Forms. Lansing Urgent Care provides users with the convenience of online contact forms. PII collected through this feature may include, without limitations, your name, phone number, email address and any additional information you chose to include. PII provided through our contact forms will be sent to us via email communication from our Website. This it is not a HIPAA secure email, do not send sensitive personal information or medical questions.

HOW DO WE USE YOUR INFORMATION?

In Short:  The use and disclosure of certain information varies with respect to the type of information collected. We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.  We indicate the specific processing grounds we rely on next to each purpose listed below. 

We use the information we collect or receive:

Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. 

Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.

To post testimonials. We post testimonials on our Services that will only include first name. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at admin@lansingurgentcare.com and be sure to include your name, testimonial location, and contact information.

To respond to user inquiries/offer support to users.  We may use your information to respond to your inquiries and solve any potential issues you might have.

For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.                 

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  Lansing Urgent Care will only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.   

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose. 

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. 

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. 

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  Lansing Urgent Care uses cookies and other tracking technologies to collect and store your information.  

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

DO WE USE GOOGLE MAPS?

In Short:  Yes, Lansing Urgent Care uses Google Maps for the purpose of providing estimated wait times to better service our patients.  

This Website uses Google Maps APIs. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.         

HOW DO WE KEEP YOUR INFORMATION SAFE? 

In Short:  Lansing Urgent Care aims to protect your personal information through a system of organizational and technical security measures.  

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, you should only access our Website and submit personal information within a secure environment.  

DO WE COLLECT INFORMATION FROM MINORS?

In Short:  Lansing Urgent Care does not knowingly collect data from or market to children under 18 years of age.  

We do not knowingly solicit data from or market to children under 18 years of age.  Parents and guardians are advised that any personal information voluntarily entered by children may be available for public access. If your child has submitted personal information, please contact us at luccares@lansingurgentcare.com to request that such information be removed. Once we are aware of information entered by a child, we will exercise commercially reasonable efforts to remove such information from our databases and storage areas; however, we are not liable for any consequences relating to such information.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  Your privacy rights are determined by your place of residence with different states, countries and regions providing for very different rights. You may also decline to submit information with Lansing Urgent Care, in which case, your use of Services and other Website features may be limited.    

Any PII collected by or through our Website will be used only for the purpose it was provided and as described in this privacy policy. Once PII is no longer necessary, we will destroy the PII in accordance with our record retention and destruction policy.

Some jurisdictions (state, federal, national and international), such as California, Canada, and the European Economic Area (through the General Data Protection Regulation (“GDPR”)), provide individuals with certain rights regarding their PII. To exercise any rights your jurisdiction may provide, contact us at luccares@lansingurgentcare.com or by using any of the other contact information at the bottom of this page.  The following are examples of individual rights California law provides residents.

  • Being informed about your PII and how we control or process it.
  • Viewing and obtaining a copy of the PII we maintain about you.
  • Amending or revising the PII we maintain about you.
  • Having the PII we keep about you erased (also known as the right to be forgotten).
  • Objecting to the use of your PII for direct marketing.
  • Restricting our use of the PII we maintain about you.
  • Objecting to our use of the PII we maintain about you.
  • Knowing from where we obtained your PII.  
  • To receive the same products or services (to the extent possible) at the same price regardless of whether you exercise your individual rights under this Notice.
  • Withdraw your previously provided consent (this right may only be available on a prospective basis).
  • Filing a complaint with us or the appropriate governmental entity.

 

We may require that you verify your identity before exercising your individual rights.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.          

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.  

DO WE MAKE UPDATES TO THIS POLICY?

In Short:  Yes, Lansing Urgent Care will update this policy as necessary to stay compliant with relevant laws.  

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.  

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at luccares@lansingurgentcare.com or by post to:

Lansing Urgent Care   
505 North Clippert St.
Lansing, MI 48912   
United States        

Phone: (517)-999-2273