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About LUC (8)
Do you accept my insurance?
Lansing Urgent Care is a participating provider with many insurance plans including BCBS, Priority Health, TRICARE, Aetna, Cofinity, IHP, Medicaid (United Health Care Community Plan, McLaren Medicaid, Straight Medicaid, Blue Cross Complete, Meridian) and many others. In the rare event that we do not participate directly with your insurance plan, we can submit your claim directly to your US based insurance company on your behalf.
What is a facility fee? Does Lansing Urgent Care charge a facility fee?
A facility fee is a fee that many hospital-based urgent cares charge patients and insurance companies for their services. Lansing Urgent Care does not charge any type of facility fee.
What do I need to bring with me when I come to Lansing Urgent Care?
Please bring your most recent insurance card, driver’s license or photo ID and any important medical information. Please be sure to let our staff know of ANY allergies, current medications and your medical history.
What are your payment policies and what payment methods do you accept?
Co-payments are due prior to being seen by a provider. Lansing Urgent Care will submit claims to your insurance company for payment. If you have an unmet deductible will we collect an $120 estimated payment toward your visit prior to you being seen. We will bill you any remaining balance once your insurance processes your claim. Any claims that are unpaid by your insurer are ultimately your responsibility. We accept cash, credit card, debit card, and most insurance. We accept personal checks $30 and under. (Returned checks will be charged a $25 fee)
When is Lansing Urgent Care not right for me?
If you feel that your condition is life-threatening you need to be seen in the Emergency Room as soon as possible. Please see our services page for more details about what we can and can not treat.
Do I need to make an appointment to come to Lansing Urgent Care?
No appointment necessary! We are a walk-in clinic which allows our patients to be seen at their convenience. You may also Check-In Online.
What are the typical wait times at Lansing Urgent Care?
An average visit time at Lansing Urgent Care is less than one hour, door-to-door. We staff our facilities based on patient volumes to ensure our patients receive efficient care.
I have a question about my bill, who should I call?
For billing questions, please call our billing department at (517)-333-5271.
Clinics (10)
Where are Lansing Urgent Care clinics located?
Lansing Urgent Care proudly serves Mid-Michigan with multiple convenient locations, including Lansing (Frandor, Westside, and Southside), Okemos, Bath/Haslett, DeWitt, Mason, and Grand Ledge. A new clinic in Holt will be opening in September, 2026. Our clinics are located throughout the Greater Lansing area, making it easy to find quality care close to home.
Do all Lansing Urgent Care locations offer walk-in care?
Yes. Every Lansing Urgent Care location welcomes walk-in patients, and you can also save your spot online before arriving. Our goal is to provide fast, convenient care whenever you need it.
What are your clinic hours?
Most Lansing Urgent Care locations are open Monday through Saturday from 9:00 AM to 9:00 PM and Sunday from 9:00 AM to 6:00 PM. Our Frandor location offers extended hours and is open daily from 6:00 AM until Midnight. Hours may occasionally vary by location or holidays.
Which Lansing Urgent Care location is closest to me?
With clinics located throughout Mid-Michigan, there’s likely a Lansing Urgent Care location nearby. Visit our Locations page to find the clinic closest to your home, work, or school, along with directions, hours, and estimated wait times.
Can I see wait times before I visit?
Yes. Our online check-in system allows you to view estimated wait times at each clinic before you arrive. You can also save your spot online to make your visit even more convenient.
Do all locations offer the same services?
Lansing Urgent Care clinics provide treatment for common illnesses and injuries, physicals, occupational health services, and many additional medical services. Our locations also offer on-site digital X-rays and laboratory testing. Because some services may vary by location, we recommend checking your preferred clinic before your visit.
Can I visit any Lansing Urgent Care location?
Yes. You may visit whichever Lansing Urgent Care location is most convenient for you. Our providers have access to your visit information, making it easy to receive care at any of our clinics when needed.
Do I need an appointment to visit a clinic?
No. Walk-ins are always welcome. You can also save your spot online to reduce your wait time and complete your registration before arriving.
Do all locations treat children and adults?
Yes. Lansing Urgent Care provides care for patients of all ages, including infants (3mos+), children, teens, adults, and seniors. Our experienced providers treat a wide variety of illnesses and injuries for the entire family.
Why choose a Lansing Urgent Care location?
Every Lansing Urgent Care clinic is committed to providing fast, compassionate, high-quality care close to home. With convenient locations, extended hours, walk-in availability, experienced providers, telemedicine, occupational health services, and on-site X-rays, we’re here to help you get in, get out, and get better.
Patient FAQ (10)
LUC Careers (10)
Why should I work at Lansing Urgent Care?
Since 2006, Lansing Urgent Care has been committed to providing exceptional patient care while creating a supportive, team-oriented workplace. We offer opportunities for professional growth, competitive benefits, and the chance to make a meaningful difference in the lives of patients throughout Mid-Michigan.
What positions are available at Lansing Urgent Care?
Lansing Urgent Care regularly hires physicians, physician assistants (PAs), nurse practitioners (NPs), medical assistants, patient care technicians (PCTs), radiologic technologists, medical receptionists, laboratory staff, administrative professionals, and other healthcare support positions. Visit our Careers page to view current openings.
Do I need healthcare experience to apply?
Experience requirements vary by position. Some clinical roles require certifications, licenses, or previous healthcare experience, while certain administrative and support positions may offer opportunities for individuals beginning their healthcare careers. Each job posting outlines the specific qualifications required.
How do I apply for a job?
Applying is easy. Browse our current openings, select the position that best matches your skills and experience, and submit your application online. Qualified candidates will be contacted by our hiring team regarding the next steps in the interview process.
Does Lansing Urgent Care offer full-time and part-time positions?
Yes. Depending on staffing needs, we offer both full-time and part-time opportunities across many departments and locations. Position availability varies throughout the year.
What benefits does Lansing Urgent Care offer employees?
Benefits vary by position and employment status but may include competitive pay, health insurance, paid time off, retirement plans, continuing education opportunities, employee discounts, and other valuable benefits. Details are provided during the hiring process.
Do you hire recent graduates?
Yes. We welcome applications from recent graduates for many positions, including medical assistants, radiologic technologists, patient care technicians, and other eligible roles. We value individuals who are eager to learn, provide compassionate care, and grow within our organization.
What is it like to work at Lansing Urgent Care?
Our team works in a fast-paced, collaborative environment where patient care comes first. Employees have the opportunity to care for a wide variety of patients each day while working alongside experienced providers and supportive coworkers who are committed to delivering outstanding healthcare.
Where are Lansing Urgent Care jobs located?
Lansing Urgent Care has multiple convenient locations throughout Mid-Michigan. Job openings may be available at one or more clinics depending on staffing needs. Individual job postings will specify the location or locations associated with each position.
How can I stay informed about future job openings?
If you don’t see the right opportunity today, we encourage you to check our Careers page regularly for new openings. As Lansing Urgent Care continues to grow, additional career opportunities become available throughout the year.
Payments (10)
Our Services
What services does Lansing Urgent Care offer?
Lansing Urgent Care offers many medical services covering common illnesses, infections, injuries, pain, minor procedures, physicals, occupational health, vaccinations, lab testing, diagnostic services, and Online Visits. Explore the services on this page to find the care that best matches your needs.
What conditions can urgent care treat?
Urgent care can treat many non life threatening conditions, including colds, flu, sore throats, ear infections, urinary tract infections, rashes, minor burns, sprains, back pain, joint pain, cuts, and some minor fractures.
Do I need an appointment for urgent care services?
No. Walk ins are welcome at Lansing Urgent Care. You can also save your spot online before arriving for a more convenient check in experience. Certain employer services or specialized testing may require advance arrangements.
When should I choose urgent care instead of the emergency room?
Urgent care is appropriate for illnesses and injuries that need prompt attention but are not life threatening. Call 911 or visit an emergency room for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, major trauma, or another potentially life threatening emergency.
Does Lansing Urgent Care treat both children and adults?
Yes. Our providers care for patients of all ages, including infants, children, teens, adults, and seniors. The treatment or testing offered will depend on the patient’s age, symptoms, medical history, and individual needs.
Can urgent care perform X-rays and lab testing?
Yes. Lansing Urgent Care offers diagnostic services that may include digital X-rays, rapid illness testing, urine testing, pregnancy testing, EKGs, and other laboratory services. Available testing may vary by clinic and is ordered when medically appropriate. Urgent care centers commonly provide X-rays and basic lab services for non emergency conditions.
Can urgent care prescribe medication?
Yes. When medically appropriate, a provider may prescribe medications to treat infections, inflammation, pain, allergic reactions, and other conditions. Antibiotics are only prescribed when the provider determines they are appropriate for a suspected or confirmed bacterial infection.
Does Lansing Urgent Care provide physicals and employer services?
Yes. Services include school physicals, sports physicals, work physicals, DOT physicals, pre employment physicals, return to work evaluations, workers’ compensation care, drug screening, Breath Alcohol Testing, TB testing, employee health screenings, and other occupational health services.
How much does an urgent care service cost?
Cost depends on your insurance plan, the reason for your visit, and any testing, imaging, medication, or procedures you receive. Lansing Urgent Care welcomes insured and self pay patients. Contact your insurance provider for details about deductibles, copays, and coverage.
Can I receive urgent care services from home?
Yes. Online Visits allow eligible patients to connect with a medical provider from home for many common non emergency concerns. Some conditions require an in person examination, testing, imaging, or a procedure, and the provider will let you know when clinic care is necessary.
Cuts, Wounds & Procedures (10)
Can urgent care treat cuts and wounds?
Yes. Lansing Urgent Care treats many types of cuts, lacerations, puncture wounds, burns, abrasions, and other minor injuries that require prompt medical attention.
How do I know if I need stitches?
Deep cuts, wounds with uncontrolled bleeding, or cuts where the edges won’t stay together should be evaluated as soon as possible. Our providers can determine whether stitches, staples, skin adhesive, or another closure method is appropriate.
What types of wound care services do you provide?
We provide wound cleaning, stitches, staple placement and removal, abscess drainage, burn care, splinting, bracing, foreign body removal, and other minor procedures.
Can urgent care remove stitches or staples?
Yes. We safely remove stitches and staples once your wound has healed appropriately and evaluate the area for proper healing.
Do you treat infected wounds?
Yes. Our providers evaluate wounds for signs of infection and recommend treatment, which may include wound care, drainage, or medication when appropriate.
Do I need a tetanus shot after a cut?
Depending on your injury and vaccination history, your provider may recommend a tetanus booster to help prevent infection.
Can urgent care remove splinters or foreign objects?
Yes. We remove many splinters, fishhooks, glass, and other foreign objects safely using sterile techniques.
When should I go to the emergency room for a wound?
Seek emergency care for severe bleeding, amputations, deep puncture wounds involving major structures, or injuries with significant nerve, tendon, or vascular damage.
How quickly should I seek treatment for a cut?
Most cuts that may require closure should be evaluated as soon as possible, ideally within several hours of the injury, to reduce infection risk and improve healing.
Do I need an appointment?
No. Walk ins are always welcome, and you can also save your spot online for added convenience.
Illness & Infection Care (10)
What illnesses can urgent care treat?
Lansing Urgent Care diagnoses and treats many common illnesses, including colds, flu, COVID 19, sore throats, sinus infections, ear infections, bronchitis, urinary tract infections, stomach illnesses, and more.
Can urgent care prescribe antibiotics?
Yes. Antibiotics may be prescribed when your provider determines that a bacterial infection is present and treatment is appropriate.
Should I go to urgent care or wait for my primary care doctor?
If you’re sick and unable to see your primary care provider promptly, urgent care is often the best option for non emergency illnesses requiring timely treatment.
Can urgent care diagnose infections?
Yes. Our providers use physical examinations, rapid testing, lab testing, and your medical history to diagnose many common infections.
Do you treat children with illnesses?
Yes. We care for infants, children, teens, adults, and seniors for many common illnesses and infections.
Can urgent care test for flu, COVID 19, and strep throat?
Yes. Rapid testing is available for many common respiratory illnesses when medically appropriate.
What symptoms should never be ignored?
Difficulty breathing, chest pain, severe dehydration, confusion, persistent high fever, or worsening symptoms should be evaluated immediately.
Can urgent care help with rashes and allergic reactions?
Yes. We evaluate many skin conditions, allergic reactions, insect bites, and other non emergency concerns.
How quickly can I be seen?
Most patients are evaluated much sooner than they would be in an emergency room for non life threatening illnesses.
Do I need an appointment?
No. Walk ins are welcome every day, and online check in is also available.
Injury & Pain Care (10)
What injuries can urgent care treat?
We evaluate sprains, strains, fractures, sports injuries, back pain, joint pain, minor burns, cuts, and many other non-emergency injuries.
Can urgent care diagnose broken bones?
Yes. Many fractures can be diagnosed using on site digital X-rays and treated with splints or braces until orthopedic follow up.
Can urgent care perform X-rays?
Yes. Many Lansing Urgent Care locations offer digital X-ray services to help diagnose injuries quickly.
Should I go to urgent care or the emergency room for an injury?
Minor and moderate injuries are often appropriate for urgent care, while severe trauma, uncontrolled bleeding, or suspected head injuries require emergency care.
Can urgent care treat sports injuries?
Yes. We evaluate sprains, strains, fractures, overuse injuries, and other sports related conditions.
What should I do immediately after an injury?
Rest, ice, compression, and elevation may help reduce pain and swelling until you’re evaluated by a provider.
Can urgent care provide braces or splints?
Yes. We offer splinting and bracing for many injuries to help protect the affected area while it heals.
Can urgent care treat back and joint pain?
Yes. We evaluate many causes of muscle, joint, neck, and back pain and recommend appropriate treatment options.
How soon should I have an injury evaluated?
Prompt evaluation can reduce complications, improve recovery, and help determine whether additional treatment or imaging is needed.
Do I need an appointment?
No. Walk-ins are always welcome, and online check-in is available.
Occupational & Employer Services (10)
What occupational health services do you offer?
Lansing Urgent Care provides DOT physicals, pre employment physicals, return to work evaluations, workers compensation care, drug testing, Breath Alcohol Testing, TB testing, employee health screenings, and more.
Do employers partner with Lansing Urgent Care?
Yes. We work with businesses of all sizes to provide occupational health services that support employee wellness and workplace safety.
Can I walk in for employer services?
Many occupational health services are available on a walk in basis, although some employers require appointments or specific paperwork.
Do you perform drug testing?
Yes. We offer urine drug screening and other employer requested testing services.
Can urgent care treat workplace injuries?
Yes. Our providers evaluate and treat many work related injuries and communicate with employers when appropriate.
Do you perform DOT physicals?
Yes. DOT physicals are performed by certified medical examiners according to federal requirements.
Can you provide return to work documentation?
Yes. Providers can complete return to work forms and recommend restrictions when medically appropriate.
Can employers customize occupational health services?
Yes. We work with employers to create customized occupational health programs that meet their workforce needs.
How quickly can employees be seen?
Our goal is to provide prompt care that minimizes employee downtime and supports a safe return to work.
How can my company become an occupational health partner?
Contact Lansing Urgent Care’s Occupational Health team to discuss customized services for your organization.
Physicals & Exams (10)
What types of physicals do you offer?
We provide school, sports, work, pre employment, and DOT physicals, along with other medical examinations.
Do I need an appointment for a physical?
No. Most physicals are available on a walk in basis.
What should I bring to my physical?
Bring a photo ID, insurance information if applicable, and any forms required by your employer, school, or organization.
How long does a physical take?
Most physical examinations are completed in less than an hour, depending on any additional testing required.
Can children receive sports physicals?
Yes. We perform sports and school physicals for children and teens.
Will I receive my paperwork the same day?
In most cases, completed paperwork is provided before you leave the clinic.
Can I complete multiple services during one visit?
Yes. Many patients combine physicals with vaccinations, TB testing, lab work, or drug screening.
Are physicals covered by insurance?
Coverage depends on your insurance plan and the type of physical being performed.
Do you offer DOT physicals?
Yes. Certified medical examiners perform DOT physicals for commercial drivers.
Can urgent care perform pre employment physicals?
Yes. We provide employment related physicals for businesses and individuals throughout the Lansing area.
Testing & Diagnostics (10)
What diagnostic services does urgent care provide?
Lansing Urgent Care offers digital X-rays, lab testing, rapid illness testing, EKGs, pregnancy testing, TB testing, STI testing, urine testing, and other diagnostic services.
Can urgent care perform X-rays?
Yes. All locations provide on site digital X-rays to diagnose injuries and certain medical conditions.
Do you offer rapid testing?
Yes. Rapid testing is available for illnesses such as COVID 19, influenza, strep throat, and other conditions when medically appropriate.
How quickly will I receive my test results?
Many rapid tests are completed during your visit, while some laboratory tests require additional processing time.
Can urgent care diagnose broken bones?
Yes. X-rays help diagnose many fractures, allowing providers to begin treatment quickly.
Do you perform EKGs?
Yes. EKGs are available to evaluate certain heart related symptoms and medical concerns.
Can I receive treatment after testing?
Yes. Whenever possible, treatment begins during the same visit based on your examination and test results.
Do I need an appointment for testing?
No. Most testing services are available on a walk in basis.
What lab tests are available?
We offer a variety of laboratory services, including blood work, urine testing, rapid infectious disease testing, pregnancy testing, and employer related testing.
Can urgent care help determine what is causing my symptoms?
Yes. Our providers use physical exams, diagnostic testing, imaging, and laboratory services to identify many common illnesses and injuries.
On-site Medications (10)
What are on-site medications?
On-site medications are prescription medications that can be administered or dispensed during your urgent care visit when medically appropriate. Receiving medication before you leave can help you begin treatment immediately without making an additional stop at a pharmacy.
What types of medications are available on-site?
Depending on your diagnosis and the medications available at your Lansing Urgent Care location, on-site medications may include antibiotics, steroids, pain medications, breathing treatments, anti-nausea medications, allergy medications, and other commonly prescribed treatments. Your provider will determine which medications are appropriate for your condition.
Can I receive medication during my urgent care visit?
Yes. If your provider determines that immediate treatment is appropriate, certain medications may be administered or dispensed before you leave the clinic. This helps many patients begin feeling better sooner while avoiding delays in starting treatment.
Do I still need to visit a pharmacy after my appointment?
Not always. Some medications may be provided during your visit, while others may require a prescription to be filled at your preferred pharmacy. Your provider will explain your treatment plan and let you know if additional medication is needed after you leave.
What conditions are commonly treated with on-site medications?
On-site medications are often used to treat infections, asthma attacks, allergic reactions, nausea and vomiting, pain, inflammation, respiratory illnesses, skin conditions, and other acute medical concerns. Treatment recommendations are based on your symptoms, diagnosis, and medical history.
Are on-site medications safe?
Yes. All medications are prescribed or administered by licensed medical providers after reviewing your symptoms, medical history, allergies, and any medications you’re currently taking. Your provider will explain how the medication works and discuss any potential side effects before treatment.
Can children receive on-site medications?
Yes. Children may receive on-site medications when medically appropriate. Our providers carefully determine the correct medication and dosage based on your child’s age, weight, medical history, and specific condition.
Will my insurance cover on-site medications?
Coverage depends on your insurance plan and the type of medication you receive. Medications administered during your visit—such as injections, breathing treatments, or one-time doses of medication—may be covered by your insurance. If you have questions about coverage or billing, our staff is happy to help.
Pre-packaged prescription medications (similar to what you would receive from a pharmacy) are not billed to insurance. These medications are offered at a convenient cash price that is often the same as or less than the copay you would typically pay at your local pharmacy. This allows you to start treatment right away without making an additional stop.
Do I need an appointment to receive on-site medications?
No. Walk-ins are welcome at Lansing Urgent Care, and you can also save your spot online before arriving. If your provider determines that immediate medication is appropriate, treatment can often begin during your visit.
Why choose Lansing Urgent Care for on-site medications?
Lansing Urgent Care provides convenient, same-day treatment with on-site medications for many common illnesses and injuries. By beginning treatment before you leave, we help patients feel better sooner while reducing the need for an additional trip to the pharmacy whenever possible.
Virtual Care (Telemed) (10)
What is telemedicine?
Telemedicine allows you to meet with a licensed medical provider through a secure video visit using your smartphone, tablet, or computer. Lansing Urgent Care Telemedicine provides convenient care for many common illnesses and minor medical conditions without requiring you to visit a clinic.
What conditions can be treated through telemedicine?
Telemedicine is appropriate for many non-emergency conditions, including cold and flu symptoms, COVID-19, allergies, sinus infections, sore throat, pink eye, urinary tract infections (UTIs), rashes, minor skin conditions, medication refills (when appropriate), nausea, vomiting, and other common illnesses. Your provider will determine whether virtual care is appropriate based on your symptoms.
How do I schedule a telemedicine visit?
Scheduling a telemedicine appointment is quick and easy. Simply book your virtual visit online, complete the registration process, and connect with a provider using your smartphone, tablet, or computer at your scheduled appointment time.
Can I get a prescription through telemedicine?
Yes. If medically appropriate, your provider can prescribe many medications during your virtual visit and send the prescription electronically to your preferred pharmacy. Certain controlled substances and medications may require an in-person evaluation or cannot be prescribed through telemedicine due to state and federal regulations.
Can children use telemedicine?
Yes. Telemedicine is available for many pediatric illnesses and minor medical concerns. A parent or legal guardian must be present during the virtual visit for patients under the age of 18.
What do I need for a telemedicine appointment?
You’ll need a smartphone, tablet, or computer with internet access, a camera, and a microphone. It’s also helpful to have your photo ID, insurance information, a list of your medications, and any relevant medical history available before your appointment begins.
When should I choose telemedicine instead of visiting urgent care?
Telemedicine is a great option for many minor illnesses and follow-up concerns. However, if you’re experiencing severe pain, difficulty breathing, chest pain, uncontrolled bleeding, a suspected fracture, or any life-threatening emergency, you should seek immediate in-person medical care or call 911.
Can my provider recommend an in-person visit after a telemedicine appointment?
Yes. If your provider determines that you need a physical examination, X-rays, laboratory testing, stitches, or another service that cannot be performed virtually, you’ll be advised to visit one of our Lansing Urgent Care locations or another appropriate healthcare facility.
Is telemedicine covered by insurance?
Many insurance plans cover telemedicine visits, although coverage varies by provider and plan. If you’re unsure about your benefits, our staff can help answer questions about payment options before your appointment.
Why choose Lansing Urgent Care Telemedicine?
Lansing Urgent Care Telemedicine offers fast, convenient access to experienced medical providers from the comfort of your home. With easy online scheduling, flexible appointment times, and electronic prescriptions when appropriate, you can receive quality care without traveling to a clinic for many common illnesses.
be seen from home.
- our services in lansing
Healthcare is our Specialty
Whether it’s a sprain, sore throat, or school physical, Lansing Urgent Care is here for life’s unexpected moments. Our skilled medical team offers a wide range of walk in services so you can get quality care, close to home, without the long wait or high cost of the ER.
Cuts, Wounds & Procedures
Illness, Allergy & Infection Care
Injury & Pain Care
Occupational & Employer Services
Physicals & Exams
Testing & Diagnostics
On-site Medications
One Visit. Complete Care. Get the evaluation and treatment you need, with medications available on site when appropriate.
Virtual Care
with convenient online visits
for common illnesses and
follow-ups.
Get seen sooner!
place in line. No appointment needed
at any of our 9 locations.